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CRM Journey – check out the video

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CRM for Not for profit

For the not-for-profit sector – including charities, institutes, associations, regulatory bodies, arts and heritage organisations, higher education and research bodies and the public sector – we deliver real business value at low business risk on time, within budget and in line with your strategic goals.

Our consultants are not only CRM experts, but they have extensive experience of working with not-for-profit clients to deliver tailored CRM solutions that help organisations achieve its goals.

Unlike some CRM consultancies who implement a system and expect you to fit around it, we take the opposite approach – designing a solution that fits around you.

CRM solutions designed around you

Our proven technologies enable you to cost-effectively streamline operations, increase efficiency and gain organisational insight.

With each and every one of our clients having a unique combination of working practices, company ethos and organisational objectives, there is no such thing as a ready-made solution in our approach to CRM. We always tailor each solution to meet your specific requirements, and deliver it on your chosen device – laptop, tablet or smartphone – both in the office and on the road.

Our solutions encompass:

  • supporter management
  • grant management
  • subscription management
  • case management
  • fulfilment management
  • information management
  • stakeholder management
  • event management
  • complaints management
  • marketing automation
  • social media
  • customer service
  • student, citizen or customer enquires
  • web and self-service integration
  • contact centre
  • back office integration
  • finance integration
  • freedom of information requests.
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