What is it? | A workable Excel tool that allows you to examine the strengths and weaknesses of your business performance against the 5 key industry benchmarks; Customer Experience, Sales, Marketing, Customer Care and Employee Engagement.
Who is it for? | Organisations that are starting to review CRM, those looking to embark on a project, those looking to upgrade or just looking for CRM best practice advice.
How long will it take? | 5- 10 minutes
What will I get out of it? | An estimation of current ability that can be taken and added to your CRM business case, to help you establish your requirements and build your vision.
“It only took 5 mins to complete and provided me great insight to kick start my project.” – Customer Experience Manager
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